Shipping policy

Shipping & Live Arrival Policy

Thank you for supporting our nursery! We take extreme care in packaging our live tropical plants to ensure they arrive safely at your doorstep. Please review our shipping schedules and terms before completing your purchase.

Shipping Schedule

To prevent delicate plants from sitting in dark, unventilated carrier warehouses over the weekend, we operate on a strict, weather-dependent shipping schedule:
  • Standard Shipping (USPS Priority): Orders ship out on Mondays and Tuesdays only.
  • Express Shipping (USPS Priority Express): Orders ship out on Mondays, Tuesdays, and Wednesdays only.

Handling & Processing Time

While our goal is to get your plants packed and shipped by the next business day, please allow up to 2 business days for handling time. We meticulously wrap and secure every plant (including soil containment and specialized layering) to ensure maximum safety during transit.

Carrier Delays & Liabilities

Once a package leaves our nursery and is scanned into the USPS system, we are not responsible for carrier-related issues. This includes, but is not limited to:
  • Post office transit delays or missed delivery dates.
  • Packages left unattended in extreme heat, cold, or direct sunlight.
  • Lost, stolen, or misdelivered packages.
If your package is delayed or damaged by the carrier, please file a claim directly with USPS using your tracking number.

What to Expect (Normal Shipping Stress)

Plants are living things traveling in a dark box. It is completely normal for them to experience mild shipping stress upon arrival. Normal transit stress includes:
  • Minor leaf dropping or yellowing.
  • Slight wilting or dry soil.
  • Bent or cosmetic blemishes on a few lower leaves.
With proper watering and indirect light, your new plant will bounce back and thrive within a few days!



Contact Us Directly

If your plant experiences issues outside of normal shipping stress, or if you experience a non-carrier-related issue (such as a mistake with your order contents or a structural packing failure), please reach out to us directly!

Contact us via our website contact form or email within 24 hours of delivery with your order number and clear photos/video of the plant so we can assist you.